Privacy Policy
1. Introduction
This Privacy Policy ("Policy") applies to https://www.bookmoreteetimes.com ("Website," "Service," "we," "us," "Company") and explains how we collect, use, disclose, and safeguard personal information when you visit our website, register for services, book tee times, request information, or otherwise interact with us.
We are committed to protecting your privacy and ensuring you have a positive experience on our site. Please read this Privacy Policy carefully and contact us if you have questions.
2. Information We Collect
We may collect personal information in the following ways:
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address, city, state, zip code
- Golf-Related Information: Preferred golf courses, tee time preferences, handicap, skill level, booking history
- Account Information: Username, password, billing address (if applicable)
- Communication Data: Messages, inquiries, form submissions, customer support interactions
- Payment Information: Credit card or other payment details (processed by our payment processor, not stored directly by us)
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain technical information:
- Device Information: Device type, operating system, device identifiers, mobile network information
- Usage Information: Pages visited, time spent on pages, links clicked, referral sources, search queries
- Location Information: IP address, approximate geographic location (city/state level)
- Cookies and Similar Technologies: We use cookies, pixels, and local storage to recognize you, remember preferences, and track interactions
2.3 Information from Third Parties
We may receive information about you from:
- Golf course partners with whom we integrate booking services
- Social media platforms (if you link your account or log in via social authentication)
- Analytics and advertising partners
- Data brokers and information providers (for fraud prevention and verification)
3. How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 Service Delivery
- Processing and fulfilling your booking requests, reservations, and tee time inquiries
- Responding to your questions, comments, and customer service requests
- Connecting you with golf courses, teaching professionals, and related partners
- Providing customer support and managing your account
3.2 Marketing and Communications
- Sending you promotional emails, SMS messages, and push notifications about tee times, golf offers, courses, and related services (with your consent where required)
- Conducting email marketing campaigns, nurture sequences, and remarketing campaigns
- Surveying your preferences and satisfaction
- Running contests, sweepstakes, or promotional offers
3.3 Site Improvement and Analytics
- Analyzing how you interact with our Website to improve functionality, user experience, and content
- Conducting research, analytics, and performance monitoring
- A/B testing features and marketing messages
- Tracking conversion events and measuring campaign effectiveness
3.4 Advertising and Retargeting
- Displaying personalized ads to you on our Website and on third-party platforms (Google, Meta, etc.)
- Running retargeting campaigns to users who have visited our site
- Analyzing ad performance and optimizing marketing spend
3.5 Security and Legal Compliance
- Detecting, investigating, and preventing fraud, unauthorized access, and security incidents
- Enforcing our Terms of Service and other agreements
- Complying with applicable laws, regulations, and legal processes
- Protecting the rights, property, and safety of our Company, users, and the public
3.6 Record Keeping and Legitimate Business Operations
- Maintaining business records and transaction history
- Managing billing, accounting, and financial operations
- Conducting audits and compliance reviews
4. Legal Basis for Processing (GDPR/UK GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring a legal basis for data processing, we rely on the following bases:
You have the right to withdraw consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.
5. Sharing and Disclosure of Information
We may share your personal information in the following circumstances:
5.1 Service Providers and Processors
We use third-party vendors and service providers to deliver our services, including:
- GoHighLevel (HighLevel CRM Platform): We use GoHighLevel as our customer relationship management (CRM), marketing automation, and website hosting platform. GoHighLevel processes personal information on our behalf as a data processor, including storing contact details, managing email/SMS campaigns, hosting forms, and tracking interactions. Visit GoHighLevel's Privacy Policy
- Email Marketing Providers: SendGrid, Mailchimp, or similar services for email delivery
- SMS/Communication Providers: Twilio or similar platforms for SMS and messaging
- Payment Processors: Stripe, PayPal, or similar services for payment processing (they do not share payment data with us)
- Analytics Providers: Google Analytics, Facebook Pixel for website analytics and audience insights
- Hosting and Cloud Infrastructure: Cloud hosting providers for website and data storage
- Advertising Networks: Google Ads, Meta (Facebook) Ads, and similar platforms for ad serving and retargeting
All service providers are contractually required to protect your information, use it only as directed, and comply with applicable privacy and security laws.
5.2 Business Partners and Golf Course Partners
When you request information about or book a tee time at a golf course, we may share relevant information (such as your contact details, preferences, and booking request) with that golf course or related teaching professionals so they can contact you, process your booking, and provide services.
5.3 Legal Requirements and Protection
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation, court order, subpoena, or government request
- Enforce our Terms of Service and other agreements
- Protect against fraud, security threats, or technical issues
- Protect the rights, property, and safety of our Company, users, or the public
5.4 Business Transfers
If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5.5 Aggregated and De-identified Information
We may share aggregated, anonymized, or de-identified information (information that cannot be linked back to you) with business partners, advertisers, and analytics providers for research, marketing, and improvement purposes.
6. Cookies and Similar Technologies
6.1 What Are Cookies?
Cookies are small files placed on your device that help us recognize you, remember your preferences, and track your interactions with our Website. We use cookies to:
- Remember Your Preferences: Language, location, booking preferences
- Authentication: Keep you logged in to your account
- Analytics: Understand how users interact with our site
- Advertising: Serve targeted ads on our site and across the internet
- Performance: Optimize site speed and functionality
6.2 Types of Cookies We Use
- Essential Cookies: Required for site functionality (cannot be disabled)
- Functional Cookies: Remember your preferences and enhance user experience
- Analytics Cookies: Track how you use our site (Google Analytics, similar tools)
- Marketing/Advertising Cookies: Enable retargeting and personalized ads
- Third-Party Cookies: Placed by advertising and analytics partners
6.3 Managing Cookies
Most browsers allow you to control cookies through browser settings. You can typically:
- Block all cookies
- Allow only first-party cookies
- Delete cookies when closing your browser
- Receive warnings before cookies are placed
Disabling cookies may affect your ability to use certain features of our Website.
6.4 Consent for Non-Essential Cookies
Where required by law (such as GDPR or ePrivacy Directive), we will obtain your consent before placing non-essential cookies. You can manage your cookie preferences through our cookie banner or preference center.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes for which it was collected
- Provide our services and support your account
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes and enforce our agreements
- Run our business operations
Retention Periods:
When information is no longer needed, we delete or anonymize it. If deletion is not technically feasible, we will implement measures to restrict access and use.
8. International Data Transfers
Our Website and services may be hosted on servers located outside the United States, and we use cloud-based providers (such as GoHighLevel) that may process data internationally.
8.1 For EEA/UK Residents
If you are located in the European Economic Area (EEA) or United Kingdom (UK), be aware that:
- Your personal information may be transferred to, stored in, and processed in the United States and other countries that may not have the same data protection laws as your home country.
- We implement appropriate safeguards to protect your information when transferring it internationally, including:
- Standard Contractual Clauses (SCCs): We use SCCs in agreements with our processors and service providers
- Data Privacy Framework: We rely on Data Privacy Framework certification where applicable (e.g., for transfers to US-based processors)
- Adequacy Decisions: Where available, we rely on EU adequacy decisions for specific countries
By using our Website, you consent to the transfer of your information to countries outside your home country.
8.2 For Other Jurisdictions
We comply with applicable data protection laws in other jurisdictions, including those in Canada, Australia, and other regions where our users are located.
9. Your Privacy Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
9.1 California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:
- Know: Request what personal information we collect, use, share, and sell
- Access: Request a copy of the specific information we hold about you
- Delete: Request deletion of personal information we have collected (subject to certain exceptions)
- Correct: Request correction of inaccurate personal information
- Opt-Out: Opt out of the "sale" or "sharing" of personal information (if applicable)
- Opt-Out of ADMT: Opt out of automated decision-making and targeted advertising
- Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights
How to Submit a Request: Contact us at starter@bookmoreteetimes.com. Include "CCPA Request" in the subject line, specify your request type, and provide information to verify your identity. We will respond within 45 days (extendable by 45 days).
Authorized Agent: You may appoint an authorized agent to submit requests on your behalf.
9.2 European Residents (GDPR/UK GDPR)
If you are located in the EEA or UK, you have the following rights under GDPR/UK GDPR:
- Right of Access: Request a copy of your personal information
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure ("Right to be Forgotten"): Request deletion of your information (subject to legal exceptions)
- Right to Restrict Processing: Request that we limit how we use your information
- Right to Data Portability: Receive your information in a portable format and transmit it to another service
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent to processing at any time
- Rights Related to Automated Decision-Making: Object to decisions made solely by automated means
How to Submit a Request: Contact us at starter@bookmoreteetimes.com. Include "GDPR Request" in the subject line and specify your request type. We will respond within 30 days (extendable by 60 days). You also have the right to lodge a complaint with your local data protection authority.
9.3 Other US State Residents
Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Nevada, New Hampshire, New Mexico, Oregon, Tennessee, Utah, Virginia, and other states with privacy laws may have similar rights. Contact us for state-specific information.
9.4 Opting Out of Marketing Communications
You can opt out of receiving marketing emails, SMS, or other promotional communications by:
- Clicking the "Unsubscribe" link in any marketing email
- Replying "STOP" to any SMS message
- Contacting us directly (see Section 11 below)
- Adjusting your preferences in your account settings
Please note: Even if you opt out of marketing communications, we may still send you transactional messages related to your account or bookings.
9.5 Do Not Track (DNT)
Some browsers include a "Do Not Track" (DNT) feature. Because there is no industry standard for recognizing DNT signals, our Website does not currently respond to DNT browser signals. However, you can control third-party cookies and ad targeting through browser settings and industry opt-out tools.
10. Children's Privacy
Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take reasonable steps to delete that information promptly and comply with the Children's Online Privacy Protection Act (COPPA).
For children between 13 and 18 (or the age of majority in your jurisdiction), we provide additional privacy protections as required by law.
If you believe we have collected information from a child under 13, please contact us immediately.
11. Security Measures
We implement reasonable and appropriate administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction.
11.1 Security Practices
- Encryption: We use SSL/TLS encryption to protect data in transit
- Secure Hosting: Our Website is hosted on secure, industry-standard cloud infrastructure
- Access Controls: Authorized personnel only have access to personal information necessary for their roles
- Password Protection: We require strong passwords for account access
- Data Minimization: We collect only the information necessary for our stated purposes
- Regular Security Assessments: We conduct security reviews and vulnerability assessments
11.2 Limitations
No system is 100% secure. While we use industry-standard protections, we cannot guarantee absolute security. You use our Website at your own risk. Be cautious when sharing information online, and never share your password.
11.3 Data Breach Notification
If we experience a data breach involving your personal information, we will notify you as required by applicable law (typically within 30-72 hours for GDPR; without unreasonable delay for others).
12. Third-Party Links and Services
Our Website may contain links to third-party websites, applications, and services (such as golf course websites, booking engines, travel sites, and social media platforms).
This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
Notice of Changes: When we make material changes, we will:
- Update the "Last Updated" date at the top of this Policy
- Post a notice on our Website
- Send you an email notification (if we have your email)
- Request your consent (if required by law)
Your continued use of our Website after changes become effective indicates your acceptance of the updated Privacy Policy.
14. California Shine the Light (Cal. Civil Code § 1798.83)
California residents have the right to request information about personal information we may have disclosed to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Book More Tee Times
Mailing Address (Public Display):
555 Belaire Ave #215
Chesapeake, VA 23320
United States
Phone Numbers (Public Display):
Main Phone: (866) 757-5422
Primary Contact (Demo Line): (757) 520-8076
Local Line (Hampton Roads): (757) 243-1978
General Email (User-Facing Privacy Contact):
starter@bookmoreteetimes.com
Backend/Legal Email (Rights Requests, Compliance, Internal Use Only):
starter@bookmoreteetimes.com
Administrative Email (Internal System & Security Issues Only):
admin@proactivecrm.ai
Website:
https://www.bookmoreteetimes.com
Response Timeline:
We aim to respond to privacy-related inquiries and rights requests within timeframes required by applicable laws (typically 30–45 days for CCPA/CPRA and GDPR requests).
For EU/UK Residents - Supervisory Authorities:
If you have unresolved concerns, you may lodge a complaint with your local data protection authority:
- EU: European Data Protection Board (member authorities listed on their site)
- UK: Information Commissioner's Office (ICO) — Tel: +44 303 123 1113
16. References and Compliance Framework
This Privacy Policy is designed to comply with the following laws and frameworks:
- U.S. Federal: FTC Act (Federal Trade Commission Act), COPPA (Children's Online Privacy Protection Act), FCRA (Fair Credit Reporting Act)
- California: CCPA (California Consumer Privacy Act), CPRA (California Privacy Rights Act), CalOPPA (California Online Privacy Protection Act)
- European: GDPR (General Data Protection Regulation), UK GDPR, ePrivacy Directive
- International: Data Privacy Framework (DPF), Standard Contractual Clauses (SCCs)
- Platform Compliance: GoHighLevel integration requirements
This Privacy Policy is effective as of December 12, 2025, and was last updated on December 12, 2025.